OCS Worldwide Express is proud to work with Australia Post for final mile deliveries and is excited to tell you that it has introduced a modernised post office format designed to make sending, collecting and returning parcels even faster and more convenient.

The new stores, called Australia Post Parcels, are dedicated to parcels and facilitating quick customer exchanges with added flexibility through 24/7 self-serve options and secure 24/7 parcel lockers.

Australia Post has already opened two of the next-generation post offices, with two more locations scheduled to open soon.

“The number one reason a customer visits the post office is to collect a parcel, so we’re making it quicker and easier to collect and send parcels at a time that suits them. With Aussies shopping online more than ever before, we’re evolving our network to keep pace with how our customers are using postal services,” said Josh Bannister, executive general manager – retail, brand and marketing.

More than 9.8 million households in Australia shopped online in 2024, according to Australia Post research. Postal services are expanding eCommerce services in response to the rise in direct-to-consumer digital sales. Parcel business fuelled a 2.1% rise in revenues last year for global postal operators.

Australia Post Parcels combines in-person assistance with self-service options such as parcel lockers. Many locations will also feature a special 24/7 self-service zone, accessible via a one-time entry code generated in the Australia Post app.

Customers can send, collect or return online purchases and parcels around-the-clock. Trial sites also feature 24/7 accessible vending machines stocked with packaging and other mailing essentials.

The next-generation format is designed to be flexible and scalable, with some featuring a smaller physical footprint along with an efficient back office arrangement to manage increased parcel volume.

Australia Post said it conducted extensive customer surveys and behavioural research to ensure the new format meets customer needs, whilst also providing capacity for future network growth.

Pilot locations were carefully selected based on parcel data, local sending and receiving patterns, as well as proximity to other nearby post offices, where full-service offerings remain available.