International eCommerce logistics built around your customer promise
OCS Worldwide helps retailers deliver orders internationally, manage returns, navigate customs and support a better experience for customers around the world.
From the USA and Canada to Europe, Japan, Australia and New Zealand, our international eCommerce services combine global reach with experienced people, practical technology and support that can adapt to the way your business works.
Waiting for a parcel?
Already have an OCS tracking number? Check the latest available status of your delivery.
International eCommerce, from delivery to returns
International delivery is about more than moving a parcel from one country to another.
Your customers expect clear tracking, straightforward duties and taxes, reliable delivery and a simple returns process. OCS brings those parts together so you can focus on growing your business.
International eCommerce Delivery
Reach customers around the world with delivery services built for retailers and eCommerce businesses.
OCS supports international shipping across its global network, with branches in more than 60 countries and selected service partners in other territories.
International Returns
Make it easier for international customers to send products back.
OCS supports retailer-branded returns in the USA, EU and Australia through S.I.B.O. (Send It Back Online), using a mix of parcel shops and lockers.
Customs & Compliance
Cross-border trade comes with duties, documentation and changing customs requirements.
OCS can support customs paperwork, duties, HS and HTS code checking and other compliance processes as part of relevant international services.
eCommerce Fulfilment
From storage to order processing and dispatch, OCS provides system-automated, bespoke 3PL eCommerce fulfilment from its 23,500 sq ft Coventry fulfilment hub.
Technology & Integrations
Connect your shipping operation with OCS through API and eCommerce platform integrations.
FlightDeck provides visibility across tracking, service levels, exceptions, failed deliveries, returns and customs and compliance records.
International shipping experience you can put to work
Built for retailers selling beyond the UK
OCS works with established and growing eCommerce retailers that need more than a standard parcel service.
That might mean entering a new international market, improving delivery performance, simplifying duties and customs, reducing delivery-related customer service issues or giving shoppers a better returns experience.
OCS experience is particularly strong in fashion and apparel, where more than 90% of the goods shipped are garments.
Shipping to the USA?
The USA is a major part of what OCS does. More than 80% of OCS shipment traffic moves to the United States.
OCS Worldwide is a USPS Global Direct Entry Partner and Postal Qualified Wholesaler, with a USPS relationship spanning more than a decade.
Whether you already sell to US customers or you are preparing to enter the market, the OCS team can help you understand delivery options, duties and taxes, customs requirements and returns.
OCS USA services use direct injection through eight US access points.
OCS is a USPS Global Direct Entry Partner and Postal Qualified Wholesaler.
Delivery is generally expected within 3-7 days, although customs, weather and other factors outside OCS control can affect international transit times.
Helping retailers reach customers around the world
OCS provides international eCommerce delivery worldwide, with particular experience across key specialist markets:
USA
A major OCS specialist lane, supported by established USPS relationships and direct injection options.
Canada
International delivery support for retailers selling to Canadian consumers.
Europe
Cross-border delivery, customs and returns support for UK retailers selling across European markets.
Japan & the Far East
International expertise built on OCS heritage and global network.
Australia & New Zealand
Delivery and returns capability for retailers serving customers across Australia and New Zealand.
Experience matters when things don't go to plan
International eCommerce inevitably involves more moving parts: customs authorities, airlines, delivery partners, duties, regulations and changing market requirements.
That is where experienced people matter.
OCS was founded in 1957 specifically for international, time-sensitive delivery. Today, the OCS Managing Director has more than 35 years with the business, while average staff tenure is around 12 years.
That experience helps OCS combine global infrastructure with people who understand international shipping and the impact delivery has on your customer relationship.
Trusted by retailers for the long term
Customer retention is in the high 90s.
OCS has long-standing relationships with international retailers, including a relationship of more than 20 years with Charles Tyrwhitt.
Rather than just providing another carrier option, OCS aims to understand how delivery fits into your wider eCommerce operation and build a service around the requirements of your business and customers.
Looking for a better international delivery partner?
Whether you are reviewing your existing carrier, expanding into a new market or trying to improve cost, customs handling, delivery performance or customer experience, tell us about your current setup.
Our team will review your requirements and get in touch to discuss where OCS may be able to help.
