Applying for an OCS Worldwide account is easy — just click the Contact Us button and select “Account Application” from the drop-down menu. One of our representatives will be in touch promptly, or you can call us directly on 0845 678 9800. By opening an account, you’ll benefit from negotiated rates, a dedicated UK-based customer service team and a personal account manager to support your shipping needs.

We encourage anyone who ships frequently to open an account. This offers negotiated price savings and the opportunity to pay by monthly invoice with 30 days credit.

For additional collection information, please contact your local OCS Worldwide Customer Service team by calling us on 0845 678 9800 or you can get in touch via our contact us page.

Delivery times differ by country. You can track your shipment at any time using the online tracking, located on our website's home page. We also offer integrations directly into your warehouse management and order processing systems to keep all of your delivery information in one place.

Yes. Some items are not suitable for export via our eCommerce services due to safety, legal or regulatory restrictions. These include hazardous materials, perishables, valuable items such as jewellery or cash, and certain prohibited goods under IATA regulations. For a detailed list, please refer to our Terms & Conditions or get in touch with our team — we’re happy to advise you on what can and can’t be shipped.

OCS offer a variety of eCommerce solutions for every type of on-line sale. Depending on the service your customer requires will affect the maximum size and weight restrictions for that service. Talk to one of our representatives and we can advise you on what best fits your product and your customer's delivery expectations.

That depends on how you'd like to send your parcel. OCS Worldwide have solutions that fit every on-line sale, matching item value with expectation of delivery. We can advise you on how to send a parcel once we understand the delivery promise you're making to your customer.

These terms can affect what your customer has to do to take receipt of their parcel. DDP - This means Delivery Duty Paid and includes all duty and taxes at the point of sale. What the customer pays gives them a door-to-door service from your dispatch point, meaning a smooth crossing through Border Customs. In this instance, you will be responsible for paying all duty and taxes. DDU - This means Delivery Duty Unpaid and in reality, you're passing all tax and duty charges on to your customer. Before the parcel is delivered, they will be contacted and asked to pay for clearance including a possible fee. Whilst simple for the retailer, shipping Items on a DDU basis can lead to refusals, meaning you would be responsible for any charges to have the goods returned.

That depends on how you ship your parcel and where it's going. Each country has its own set of rules for the import of deliveries. Some countries let you ship duty-free under a certain item-value and some countries charge duty on all aspects of the item. Some counties even add additional charges called Tariffs. It is really down to your customer delivery promise and the expectations they have after they've bought an item from you. Again, we can help, just contact one of the team and we'll simplify everything for you.

You can track your parcel by using the OCS Worldwide tracking number, usually starting with 84, your own unique reference number that you gave to the parcel and the final mile tracking number that OCS will add to your parcel, allowing you or your customer to track the parcel using the local delivery partners web site. You'll also find a link to this website on the main tracking page, or through Flight Deck if you have access to our MI Suite.

There are many reasons why a parcel may not have received an update, the most likely is a delay in clearing customs. Speak to our Customer Service team for additional information.

No. Due to data protection regulations, you will need your parcel number to track your shipment. If you're the retailer, please speak to the Customer Service team for further assistance. If you're the final recipient, please contact your seller or retailer to obtain the tracking number.

Depending on the final delivery location of your parcel and the delivery window given, we try and manage any delay internally. However, if the team require anything additional from either you or your customer, we'll be in touch to request that information.

The OCS Worldwide server, as almost all others on the Internet, stores a list of visits to the site. We use this list to assess what are the most popular areas of our website and to assist us in improving your customer experience. This file, called an access-log, records some very basic information about you: the date and time of visit; what pages you looked at; the address of the website from which you linked to ocsworldwide.co.uk; what kind of web browser you are using; and your IP address. This log cannot identify your e-mail address or any other personal information. OCS Worldwide does not use automatic systems to associate your IP number to any other information you give us while using our sites, and will not do so manually unless special circumstances require such an action.

Yes, you can easily remove any cookie from your machine. Exactly how you do it depends on which web browser you use. Please check the preferences or options within your browser for more information on removing cookies. You can also configure your web browser so that cookies are not saved at all, but this may reduce the speed and functionality of our site. Cookies are used on ocsworldwide.co.uk to make it easier and more efficient to use, however you can use ocsworldwide.co.uk without.

You can find out more about Internet Privacy at the following addresses: Electronic Privacy Information Centre: www.epic.org Network Advertising Initiative: www.networkadvertising.org OCS Worldwide reserves the right to change its privacy policy at any time with or without prior notice. Please check back frequently to be informed of any changes. By using ocsworldwide.co.uk you agree to our privacy policy.