Fashion & Apparel eCommerce Logistics
When your customer buys from your brand, the experience doesn’t end at checkout.
OCS Worldwide helps fashion and apparel retailers deliver orders internationally, manage returns, navigate customs and give customers better visibility after dispatch.
And fashion isn’t a sideline for us. More than 90% of what OCS ships is garments.
International delivery is part of your brand experience
Fashion customers notice delivery.
They notice when tracking is unclear. They notice unexpected duties. They notice when an order takes longer than expected. And if something doesn’t fit, they expect the returns process to be straightforward too.
That means international fashion logistics has to work across the whole post-purchase journey, not simply move a parcel from A to B.
OCS brings together international delivery, returns, customs support, fulfilment and technology to help retailers build a delivery operation around the markets they sell into and the experience they want to give their customers.
Support across the fashion eCommerce journey
International eCommerce delivery
Reach customers across international markets with delivery services designed around eCommerce.
OCS has branches in more than 60 countries, supported by selected service partners in other territories, giving retailers access to a broad international delivery network.
International returns
Returns are an unavoidable part of fashion eCommerce. Making them easier for customers can be just as important as getting the original order there.
OCS’s S.I.B.O. (Send It Back Online) service supports retailer-branded returns in the USA, EU and Australia using a mix of parcel shops and lockers.
Customs, duties and compliance
International fashion orders can involve customs documentation, duties, taxes and product classification.
OCS can support customs paperwork and duties as part of relevant international services, including operational checking of HS and HTS codes against goods descriptions.
eCommerce fulfilment
OCS provides system-automated, bespoke 3PL eCommerce fulfilment, supported by secure short- and long-term warehousing from its 23,500 sq ft Coventry fulfilment hub.
Shipping fashion orders to the USA
For many UK fashion retailers, the USA is a major growth market. It is also a market where duties, customs requirements and delivery expectations can add complexity.
OCS has significant day-to-day experience here. More than 80% of OCS shipment traffic moves to the USA.
OCS Worldwide is a USPS Global Direct Entry Partner and Postal Qualified Wholesaler, with a USPS relationship spanning more than a decade.
USA services use direct injection through eight US access points, with routing determined by the service requirements of the customer.
Premium tracked USA delivery is generally expected within 3–7 days, although international transit can be affected by customs, weather and other factors outside OCS control.
Whether you already sell to US customers or you’re planning to enter the market, OCS can help you consider delivery, duties and taxes, customs, tracking and returns as one connected customer journey.
Fashion experience backed by real scale
90%+ garments
More than 90% of what OCS ships is garments.
Around 17,000 items a day
OCS handles an average of around 17,000 items per day across a 364-day operating year.
60+ countries
OCS has branches in more than 60 countries, supported by selected service partners elsewhere.
International since 1957
OCS was created for international delivery from the outset.
Trusted by established fashion retailers
OCS works with fashion and apparel businesses including:
OCS customer retention is in the high 90s, while the relationship with Charles Tyrwhitt has lasted more than 20 years.
That experience matters because established retailers need more than a rate card. They need a delivery partner that understands how international logistics affects their customers, internal teams and brand reputation.
International markets for fashion eCommerce
OCS supports fashion retailers selling worldwide, with particular experience across the following specialist markets:
USA
Established USPS relationships and direct-injection options for a market that represents a significant part of OCS activity.
Canada
International delivery support for fashion retailers serving customers across the Canadian market.
Europe
Cross-border delivery, customs and returns support for UK fashion retailers selling across European markets.
Japan & the Far East
International delivery experience built on OCS heritage and an established global network.
Australia & New Zealand
Delivery and returns capability for fashion retailers serving customers across Australia and New Zealand.
Visibility after the order leaves your warehouse
Fashion retailers still need visibility once an order has been dispatched.
OCS supports API and eCommerce platform integrations, while FlightDeck provides visibility across tracking, service levels, exceptions, failed deliveries, returns monitoring and customs and compliance filing and storage.
That can help retail teams understand what is happening across the delivery journey and identify exceptions that may need attention.
Experienced people behind the technology
International fashion delivery inevitably involves more moving parts than domestic shipping.
When something changes at customs, a market introduces new import requirements or an exception needs investigating, access to people who understand international delivery matters.
The OCS Managing Director has more than 35 years with the business, and average staff tenure is around 12 years.
That experience sits behind the technology, network and operational processes OCS provides.
Fashion & apparel logistics FAQs
Does OCS specialise in fashion and apparel shipping?
Fashion and apparel are a major part of OCS’s business. More than 90% of what OCS ships is garments.
Can OCS ship fashion orders internationally?
Yes. OCS supports international eCommerce delivery worldwide, except where destinations are affected by UN embargoes or conflict-related service suspensions. OCS has branches in more than 60 countries and uses selected service partners in other territories.
Can OCS help fashion retailers ship to the USA?
Yes. OCS is a USPS Global Direct Entry Partner and Postal Qualified Wholesaler, and the USA is one of OCS’s specialist international markets.
Can OCS help with international fashion returns?
Yes. S.I.B.O. supports retailer-branded returns in the USA, EU and Australia using a mix of lockers and parcel shops.
Can OCS support duties and customs?
OCS can support customs paperwork and duties as part of relevant international services. The precise approach depends on the destination, service and retailer’s shipping setup.
Does OCS provide eCommerce fulfilment for fashion retailers?
OCS provides system-automated, bespoke 3PL eCommerce fulfilment and secure warehousing from its 23,500 sq ft Coventry fulfilment hub.
Looking for an international logistics partner for your fashion brand?
Whether you’re reviewing your current carrier, expanding into new markets, improving returns or looking for a better international delivery experience for your customers, tell us about your current setup.
Our team will review your requirements and get in touch to discuss how OCS may be able to help.
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