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Before you contact us

Some issues need to be handled by the retailer or local customs authority rather than OCS Worldwide. Please check the guidance below before submitting the form.

Parcel held in customs: If customs in the destination country are holding your parcel, OCS Worldwide cannot control or speed up its release. The parcel can continue its journey once the local customs authority is satisfied that all import and compliance requirements have been met.

Exchanges or refunds: If you need an exchange or refund, please contact the retailer or supplier you purchased the goods from. OCS Worldwide is the delivery carrier and cannot arrange refunds or exchanges.

Changing the delivery address: If you need to change or correct the delivery address, please contact the retailer or supplier you purchased the goods from. OCS Worldwide cannot change the delivery address once the parcel is in transit.