Head of Cross-Border Trade & Customer Advisory

OCS is strengthening its customer-facing cross-border trade advisory capability and we are looking for someone who understands how ecommerce customs rules actually work at parcel and data level and who would like to become a recognised authority within a growing international distribution business.

As our Head of Cross-Border Trade & Customer Advisory, you’d be working to support the development of our international ecommerce distribution network, with a focus on service innovation and regulatory compliance.

Location: OCS Worldwide HQ, Colnbrook (Heathrow) – Reporting to: Operations Director (with direct high-visibility and a dotted line to the Board and Shareholders). Some international travel will be required.

The Mission: We are looking for a relentless, dynamic negotiator who never settles for second best. You are obsessed with doing things the right way—safeguarding strict regulatory compliance without ever sacrificing speed, service innovation, or bottom-line value.

International trade mechanisms are evolving at a breakneck pace. OCS Worldwide is innovative and nimble, and we need a commercially aggressive, razor-sharp specialist to spearhead our international eCommerce distribution network. Your goal is clear: build ironclad, high-value relationships globally, drive maximum commercial advantage, and ensure our solutions strictly adhere to the latest international regulations to protect smooth consumer delivery.

Essential Knowledge:

• Practical cross-border ecommerce parcel experience.
• UK export requirements and customs data.
• EU B2C and B2B2C models, including IOSS, OSS, import VAT, duties, DDP and fiscal representation.
• US ecommerce imports, including the current post-de-minimis environment, transfer structures, valuation, importer-of-record responsibilities and clearance data.
• Commercial invoices, commodity classification, origin, valuation and Incoterms.
• Ability to convert regulations into data specifications, SOPs and operational processes.
• Experience advising customers and challenging an unsuitable customer proposal.
• Ability to explain complex matters to non-specialists.

Desirable Knowledge, but we can develop the missing bits!

• Australia, Canada and other important OCS managed markets.
• Postal processes and UPU rules.
• Product-specific regulations.
• Formal training or presentation qualifications.
• Marketing content, webinars and website articles.

You don’t need to know everything in one go, we are looking for someone with strong UK/EU/US practical experience and the ability to research properly. Don’t be a “global expert” whose knowledge is broad but whose detail is shallow.

What You Bring to the Table (Experience):

• Logistics & Trade Mastery: Deep expertise in cross-border trade, rigorous regulatory compliance, eCommerce distribution, airfreight, and logistics.

• Relentless Drive: A hard-hitting, go-getting mentality focused on securing the absolute best commercial value and relationships for the OCS Worldwide business.

• Unyielding Compliance Focus: You absorb, interpret, and execute on complex technical regulatory updates flawlessly. You do it right, every single time.

• Elite Communication & Negotiation: You command respect whether you’re dealing with customers, international partners, professional advisors, or reporting to the Board.

• Diplomatic but Decisive: You are sensitive to global business cultures and nuances, able to negotiate and push initiatives forward across borders effectively.

• Project Execution: Highly competent in administering fast-paced projects, mapping flows, and delivering compelling, high-stakes presentations.

The Mindset (You Must Be Open To):

• Strategic & Lateral Thinking: Finding innovative solutions to service provision challenges while keeping us 100% compliant.

• Challenging the Status Quo: Never being afraid to ask the tough, direct, or “stupid” questions that drive operational excellence.

• Hitting the Road: International travel is required to lock in crucial global partnerships and negotiate face-to-face.

• Customer Obsession: Never forgetting that an elite customer experience is the engine that drives everything we do.

The Package & Impact: This is a highly autonomous, hands-on role where your expertise will directly shape the company’s development.

• Competitive, results-driven remuneration

• 25 days holiday.

• Car allowance.

• Health & Pension

• Significant, tangible influence over company strategy and international growth.

Interested in this position? Complete the application below and be sure to include salary and benefit expectations for this role in your cover letter.