What are The REAL Cost of Poor Delivery Services when it comes to your customer’s delivery expectations? Would you believe it’s around £86.00 per delivery?

OCS has looked into this question in detail, pulling together opinion and fact to calculate the cost to your business when a delivery fails. You work hard to attract international clients and with massive shifting in international trade, loyalty and brand adoption is key to expanding your business away from your home territory. What happens when you choose the carrier with the lowest price and why is it sensible for retailers to shift their perspective away from viewing delivery as a mere expense, something to be minimised and instead, recognise the delivery experience as a core business investment, capable of yielding significant returns in customer retention, brand strength, and market competitiveness.

Let us take you through the evidence and demonstrate why an investment in delivery, is an investment in your customer journey.