eCommerce shipping to the USA from the UK

The USA is a commercially attractive market, but changing duty and compliance rules create risk. We provide specialist international eCommerce delivery for UK online retailers shipping to US consumers. We combine route knowledge, compliance support, and personal service to ensure a simpler, more dependable customer journey with fewer post-sale problems.

Clear Customs, Duty & Compliance

Entering the US market shouldn’t mean facing unexpected charges or delivery delays. We provide current compliance guidance and help you navigate changing import rules. Our team will explain your responsibilities in plain English, helping you manage customs data, tariff changes, and the commercial differences between DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid).

Reliable Final-Mile Delivery & Tracking

We offer clear service choices and realistic transit information so you always know what affects your delivery times. Through our direct final-mile approach and our partnership with the United States Postal Service (Postal Qualified Wholesaler and USPS Global Direct Entry Partner), we provide full tracking visibility and technology integrations that keep your customers informed from checkout to the doorstep.

US Returns & Customer Support

Your brand is judged by the returns experience. We provide competent returns options tailored to the US market, helping you manage the process efficiently. If things change or challenges arise, you get personal access to named people and responsive account support, rather than the slow and inflexible service of larger carriers.

Practical Questions Answered

• What products are suitable? We primarily handle apparel, garments, footwear, non-perfume beauty, and small gifts. We will advise you on any specific US product restrictions, as well as Food and Drug Administration (FDA) restrictions.

• Do you deliver everywhere in the US? We handle the complexities of the US market, including deliveries to PO boxes, non-contiguous states, and military addresses.

• How are duties collected? We set up a clear duty collection process in line with your status in the USA.

• What is the onboarding process? Because we don’t offer off-the-shelf products, we scope a solution around your specific volumes, products, and customer promise before integrating our technology.

What Our Retail Partners Say:

2026 will mark 21 years since OCS became an international distribution partner to Charles Tyrwhitt. OCS has supported our growth throughout that time, particularly to the US market. We’ve found OCS to be proactive concerning regulatory compliance which helped us navigate the challenges of Brexit, and are important to us to help navigate the complexities of changing regulations in the USA.
Director of Distribution and Facilities for Charles Tyrwhitt

Get in touch and we can look at your USA channel.

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Do you currently ship to the USA

• Yes. We use DDP through Postal Clearance paying stacked tariffs
• Yes. We use DDU
• Yes. We use a B2B2C solution, but are concerned about our US Entity and the way is is set up.
• Yes. We ship B2B2C but would like to understand your process
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