International eCommerce Delivery, Returns & Fulfilment
International eCommerce is about more than getting a parcel from one country to another. OCS Worldwide helps retailers connect delivery, returns, customs, fulfilment and technology around the markets they sell into and the experience they want to give their customers. With branches in more than 60 countries, selected service partners in other territories and specialist experience across the USA, Canada, Europe, Japan, Australia and New Zealand, we help retailers build international logistics around the way their business actually works.
International eCommerce delivery built around your customers
Selling internationally means dealing with different delivery networks, customer expectations, customs requirements and service choices from one market to the next.
OCS helps retailers deliver orders to customers worldwide, combining its international network with selected service partners and market-specific expertise.
OCS has branches in more than 60 countries and can deliver worldwide except where destinations are affected by UN embargoes or conflict-related service suspensions.
Our international eCommerce services can support the wider post-purchase journey too, including tracking, customs, duties, returns and technology integration.
What retailers get:
- International coverage across OCS branches and selected service partners.
- Delivery options shaped around the market, rather than forcing every shipment through the same route.
- Tracking and operational visibility to help retailers and customers understand what is happening after dispatch.
- Customs and duties support as part of relevant international services.
- Connections into returns, fulfilment and technology where a more joined-up solution is needed.
International returns that work for customers and retailers
A straightforward returns experience matters, particularly in categories such as fashion, where customers may need to return or exchange products regularly.
OCS helps retailers manage international returns through S.I.B.O. (Send It Back Online), its retailer-branded returns service.
S.I.B.O. supports returns in the USA, EU and Australia, using a mix of lockers and parcel shops to give customers convenient local options.
Returned parcels can then be consolidated for their onward journey, helping retailers manage international returns more efficiently.
What retailers get:
- Retailer-branded returns journeys.
- Local drop-off options through lockers and parcel shops in supported markets.
- Consolidated international returns.
- Returns visibility through OCS systems.
- Support for customs processes on qualifying international returns.
Customs and compliance support for international eCommerce
Customs requirements can change by market, product and shipping model.
OCS works with retailers to support the operational customs processes involved in international eCommerce, from export clearance and documentation to duties, product codes and qualifying returns.
OCS supports HMRC NES processing and MoU simplified schemes, can support bonded transfers to EU clearance hubs, and checks HS and HTS codes against goods descriptions during operational processing.
OCS can also support EU Duty Drawback on qualifying returns and Returned Goods Relief where eligible.
Customs support can include:
- UK export and import clearance.
- Customs paperwork and duties as part of relevant services.
- HS and HTS code checking against product descriptions.
- Bonded transfers to EU clearance hubs.
- EU Duty Drawback on qualifying returns.
- Returned Goods Relief where applicable.
eCommerce fulfilment designed around your operation
As order volumes grow, fulfilment needs to keep stock, orders, dispatch and delivery working together.
OCS provides system-automated, bespoke 3PL eCommerce fulfilment from its 23,500 sq ft Coventry fulfilment hub, with secure short- and long-term warehousing.
Services can be built around the operational requirements of the retailer, from goods-in and storage through to pick, pack and dispatch into domestic and international delivery networks.
Fulfilment support can include:
- Goods-in and stock management.
- Secure short- and long-term storage.
- Pick, pack and dispatch.
- Integration with delivery services.
- Returns handling.
- Bespoke 3PL processes around retailer requirements.
UK eCommerce delivery alongside your international operation
For retailers that also need UK delivery, OCS can connect domestic shipping with the wider eCommerce operation.
OCS offers Standard UK delivery, typically 2–3 days, and Express / Next Day options, supported by domestic partners including DHL eCommerce and Royal Mail. Next Day availability is subject to postcode restrictions and network cut-offs, typically between 5pm and 7pm depending on collection location.
This gives retailers the option to manage UK and international delivery through a more connected logistics relationship.
UK delivery options include:
- Standard delivery, typically 2–3 days.
- Express / Next Day services where available.
- Coverage supported by established domestic delivery partners.
- Delivery services that can sit alongside OCS international eCommerce operations.
Shipping to the USA?
The USA is one of OCS Worldwide’s specialist international markets, with more than 80% of OCS shipment traffic moving to the United States.
OCS is a USPS Global Direct Entry Partner and Postal Qualified Wholesaler, with a USPS relationship spanning more than a decade.
USA services use direct injection through eight US access points, while premium tracked USA delivery is generally expected within 3–7 days, subject to factors including customs and weather.
